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Software Solutions for Travel Agents & Tour Operators |
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Illusions OnDemand - A new concept of complete business automation for Inbound and Outbound tour operators has been developed based on the carefully observed ever-changing needs of the travel market. The attractiveness of the OnDemand system is sustained largely by a flexible and cost-effective delivery model, the ability to promptly enroll for new solutions without the need for additional capital investment.
Illusions further strengthens its position as a provider of quality technology for all its valued clients, old and new. OnDemand is a great new development that means there is now flawless, no-frills communication between Tour Operator, its valued customers and the service providers.
The Hottest Features of Illusions OnDemand
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Turnkey Solution for the Tourism Industry
No need for you to go through the expense of developing your own system or buying the hardware to host it – Illusions has a ready to use system that can still be adapted to your business needs.
Dynamic Open System
Set the system up to suit your business needs, you set it up to suit the way that your business operates, using terminology that your team understands, which means a seamless transition for your team and
your clients.
Rules Engine
The rules for your business are set by you. Payment deadlines, booking requirements, options, room capacities and much more are easily catered too with rules that you set.
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Web Based Solution
The Illusions system is completely web based, which gives your business the advantage of being Scaleable so it grows with your business, Secure so there is no outside interference, Accessible so any user can log in anytime, anywhere.
Multi Sales Channels
Accomplish greater distribution and sales across 3 separate channels, your call center, B2B agents and B2C customers.
Comprehensive Reporting
Any report, anytime. Whether you need financial reports, sales reports, rooming reports, or any combination that you can think of, Illusions can cater to any permutation you need. |
Benefits
Accessible online from anywhere 24/7
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• Employees and clients have access to the same real-time information at any time and from anywhere in the world.
• No need to load the same data several times therefore minimizing errors whilst saving time and money.
• Real-time access to all statistical data held in the built-in CRM for effective and accurate communications.
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Fully Hosted
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Completely web based system gives your business the advantage of being:
• Scalable so it grows with your business
• Secure so there is no outside interference
• Accessible so any user can log in anytime, anywhere
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Flexible, Secure & Scalable
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• All the data is held in a single database.
• Ability to furnish users with real-time information about entire business enabling them to make well informed decisions much faster.
• Ease to use data-mining tools to analyze the business trends and forecast the sales and procurement accurately.
• Provides extensive marketing, contracting, accounting, and inventory reports to optimize procurement and sales strategies.
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Monthly (pay-as-you-book) option
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• Invest in a single system to run the entire Tour Operation business.
• No need to endure the logistical nightmare or foot the massive company HR costs and IT resources required to manage and operate multiple systems.
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Market Proven for over 10 years
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Illusions Online was found in 1997. Over the years it has established client base spanning across the five continents, garnering blue chip clientele in the process. Illusions has been a pioneer in its sphere.
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Features
100% web-based
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• Optimizes internet distribution.
• Allows B2B & B2C clients round the clock access to the system from anywhere in the world, thereby reducing workload and cost whilst enhancing sales and service levels.
• Gives the easiest and best option to interface with supplier systems, to broaden product-range and market reach even further.
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Complete Business Automation
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• Accept B2B & B2C bookings online and increase your sales
• Operate efficiently by automating tasks, like requesting additional inventory from suppliers or sending reminders to clients, suppliers and staff.
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Product Management and Contracting
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• Allocate inventory at client, product or distribution channel level.
• Assign and reassign inventory based on demand.
• Dispose of perishable inventory quickly and efficiently.
• Automate the inventory top-up requisition to your suppliers and secure more inventory to encourage further sales.
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Fares Database
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The fares database revolutionizes your negotiated airfare sales, both for back office and online by validating all airline rules and costs right down to the sector level, as well as allowing the user to book and quote with seamless interface with the GDS. Whilst at the same time, allowing you to hold your own inventory and retain overall yield control
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Client Management
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• Ensure the control of the commission levels that your clients are entitled.
• Control of currency display.
• Create new client data easily, activate and de-activate them from the distribution, or simply change an address or email.
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Flexible Rules-based Engines
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• Rules for your business are set by you.
• Line the payment deadlines, booking requirements, options, room capacities and much more. |
Management of Tariffs and Pricing
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• Management of exchange rates
• Tariffs & Mark-ups based on different currencies and destinations that can be attached to different markets and customers
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Inventory and yield management
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• Management of allotment & free-sale.
• Sub-allocation of allotment by markets, customers and products.
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Booking Engine for inhouse reservations
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• Seamless browser based booking system for managing and tracking bookings and payment.
• Sophisticated back office engine that accounts for all possible booking combinations, eliminating errors at time of booking and enhancing distribution.
• Speedy and easy system that makes all offers bookable on the web.
• Fully integrated booking / accounting / reporting system, allowing complete control and understanding of quotations and booking held in the system.
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Illusions World Travel eXchange
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• Get access to the Worldwide Hotel Inventory (over 70,000 hotels in 144 countries)
• Manage all levels of mark-up (% commissions) to the net price of the supplier, separately for each client.
• Manage the mark-up per provider, per city and per agency. |
Documentation
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• All the documentation to both suppliers (request, confirmation, allocation release, amendments/cancellations) & customers (quote, itinerary, invoice, voucher) are generated and stored for history purposes within the system. |
Operations
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• Seamless browser based booking system for managing and tracking bookings and payment.
• Sophisticated back office engine that accounts for all possible booking combinations, eliminating errors at time of booking and enhancing distribution.
• Speedy and easy system that makes all offers bookable on the web.
• Fully integrated booking / accounting / reporting system, allowing complete control and understanding of quotations and booking held in the system. |
Accounts Receivables & Payables
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• Raising invoices
• Posting receipts from clients
• Supplier invoice reconciliation
• Refunds
• Credit notes & debit notes
• Interface with standard accounting systems
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CRM and campaign management
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• Customer and Supplier Contact Management
• Special Offer Mail-shots
• Incoming Email Management and Trackin
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Web content management
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• Image Library to Store Documents & Images against hotels and other products
• Ability to store Description, Facilities and search on the same |
Operations (Logistics) module
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• Management of resources (drivers/guides/hotel & airport reps/vehicles/etc)
• Keep an up-to-date record of all field staff, whether full time or freelance
• Resources such as vehicles, guides, drivers and airport receptionists are all at fingertips for easy deployment.
• Seamless assigning and re-assigning of field staff and vehicles, backed up with reports tailored to suit companies needs.
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Online Booking Engine for your Agents (AWBE)
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• Enables opening up the booking engine to your agents.
• Allow greater distribution to a wider audience.
• Real time access to making online bookings, accurate rate, allocations, discounts and promotions.
• Access to all kind of documentation including quotations, booking confirmation, invoices, itinerary, amendments and cancellations.
• Supervise the creation of new users and passwords, and inactivate users.
• View credit policies and details as well as accounts receivable statements online.
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B2C (for Consumers) dynamic packaging website
Business Intelligence & Comprehensive Reporting
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• Create any report, anytime - financial reports, sales reports, rooming reports, or any combination that can be thought of.
• Generate a range of customised reports.
• Make complex reports to look up to the real-time business situation.
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