A is for ALLOCATIONS
Q
Can we manage allocations given to us by our hotel partners and then sub allocate these rooms to our preferred agents?
A
Yes and Yes! The Illusions system has a complete allocation system that allows you to manage allotments that are given to you by your hotel partners and changes to allocations are made easy too, with many great functions that allow you to make “on the fly” changes should you gain more rooms, or need to close to the rooms. If you pre-pay for your allotment, our “Back-to-Back” function allows you to manage this successfully.
Great Idea! – Purchase our Supplier Access Interface, and let your hotel partners add to your allotment.
A is for ACCOUNTS
Q
Does the system provide for Accounts Receivable and Accounts Payable?
A
The Illusions product has a complete AR / AP system incorporated within the system, which allows for reconciliation with suppliers and allocation of funds against booking. We also encourage users to utilise existing 3rd party accounting systems as this adds strength to the overall accounts functionality of Illusions.
Great Idea! – Utilise your existing accounting system and allow us to create an interface for you. This will keep your accountant off your back – as you know how much they hate change!
A is for ATTRIBUTES
Q
Can I create search and function fields that are important to my business?
A
In illusions we call these Attributes, so if you want to create a new field that doesn’t exist – create a new Attribute, decide where you want this new field to appear and Voila – you will have a new field in the system. This is such an important feature as these fields as created by you, can be used in documentation, mail-merge (as part of CRM) and most importantly, reporting.
A is for AWBE
Q
What is AWBE and how do I use this within my Illusions environment?
A
At IOL (Illusions Online) we love to use acronyms and AWBE is just one of them and simply means Agent Web Booking Engine. This is a powerful tool that enables you to open up your engine to your agents, giving you greater distribution to a wider audience – working smarter is better than working harder. FAB on the IOL AWBE and you’re on your way!
Add AWBE to your shopping basket as a feature for your new system and get your agents to start using the system straight away. |
B is for BOOKING ENGINE
Q
How many forms of booking engine are available with the Illusions product?
A
Illusions provide you with the ability to book across three different forms of booking engine. 1. Your back office or call centre team simply log on as they normally would and create a new booking as requested by the agent or client. 2. Purchase the Agent Web Booking and Management Module, so that your agents have complete access to your inventory. 3. Take the complete set and deal direct with consumers as well as your agents with a B2C platform.
Start smart – purchase the Agent Web Booking and Management Module first, and as your business grows, diversify and add the B2C face later. Our system is designed to grow with your business. |
B is for BROWSER
Q
What do I need to access my Illusions environment?
A
There are fundamentally 2 things that you will need to access your Illusions environment – One is an internet connection – available in your office (we hope), all good hotels and even some second rate café’s too. The other is a Browser, be it Microsoft, Firefox, Safari, Google Chrome – you name it. Once you have these 2 things in place, you can access your back office from anywhere in the world. So picture this; you’re in London at a major trade fair and a hotel gives you a fantastic rate that you want to tell the whole world about NOW! Why wait until you get back to the office in a weeks time, go to your room and put the offer into the system and upload it. It will appear on your site in real time – you may actually have sold a dozen of the specials by the time you return to the office.
C is for CANCELLATION
Q
How do I control cancellations of bookings and charge the appropriate fees?
A
You have complete control of cancellations of bookings and services, and the rules are set by you! Upon setting up your Illusions system, you can control your company’s cancellation policy as well as the policy advised by the hotels, airlines and service suppliers, and even assign precedence, thus ensuring that the appropriate charge is assigned to your agents / clients and you’re never out of pocket. No text rules here! So no room for error - you set the standard and the system enforces rules.
Add a couple of days to the deadline imposed by the hotels thus allowing your accounts people reaction time to minimise costly errors. |
C is for CONTENT MANAGEMENT
Q
What is the content management system and how can it assist our business?
A
Frankly this is an incredibly powerful tool and will set your business aside from your competitors. The Content Management engine allows you to completely control the descriptions, images, videos, maps and anything else that makes your site look “pretty”. So if you want your agents or direct customers to have all of the information for your entire product, displayed on fact sheets, or pushed through your website as videos, then this is the feature for you. There is also a function for interactive maps, which frankly is so helpful and looks so good, we’re even surprised we came up with it.
Why wait? Whilst many companies introducing the Illusions system purchase this tool as an add on once they are up and running, we obviously recommend that you take this at the outset and start loading all of the information as early as possible – you’ll be glad you did! |
C is for CRM
Q
Do I have to load in my customers each time they make a booking?
A
Very simply NO! Here’s another acronym CRM or Customer Relationship Manager – in other words, good customer service engine. Our CRM module allows you to keep concise up to date records on each of your clients, complete with a “passport” which is where you store their access data, be they an agent or a consumer. All of the important stuff is there too, such as their address and contact numbers and emails, but if used to its full potential, our CRM can be utilised for ALL communication with your clients creating a history of any transactions from start to finish of the booking. Now you no longer need to ask the same questions over and over to each of your clients – you’ve used the CRM module – so you already have the answers – that’s good CSM (Customer Service Management) brought to you by our CRM!
C is for CREDIT CARD INTERFACE
Q
Can I accept payments for bookings in my Illusions system?
A
So we’ve helped you load your product, look after your customers and even display everything on your website – it would be a shame if you couldn’t get paid for all your hard work! So Illusions can provide you with a Credit Card Interface (I guess we could call this the CCI), or payment gateway, so that you can accept instant credit card payments via your website.
C is for CUSTOMERS
Q
Can Illusions allow me to provide better customer service to my agents and travellers?
A
The real strength in Illusions is in the way that the system can handle travel agents with varying commission levels, tour operators from different markets with different currencies and different tariffs, corporate clients as well as direct consumers. You have the power to buy in one currency from a supplier and sell to a select agent or consumer group in another currency. If you find that one of your agent groups is performing above and beyond the others, then why not reward them with a couple of extra percentage points of commission for their loyalty. Seriously, anything you can think of in terms of customer service and support can be accommodated in Illusions – after all, we have customers too, and we give them all this power to better their business, because it also betters our business.
C is for CURRENCY
Q
Can we use any currency in Illusions?
A
You are in complete control of all currency matters within your version of Illusions. You can buy in any currency, sell in any currency, be in complete control of the currency exchange rates and best of all display any currency to your back office staff, your agents or your clients.
Use an appropriate buffer on all currency transactions so that you don’t lose in these turbulent times. |
D is for DOCUMENTS
Q
Can I store and control documents that I currently use in my present business model?
A
If you have a concise set of documents from descriptions of hotels, tours and services, to vouchers, itineraries and invoices, that you currently use, then these can be re-created in the Illusions system and even tailored to suit your client’s needs, allowing their logo to be placed on the vouchers and itineraries. All documents are controlled by you and can be changed in real time, anytime, anywhere.
Ask about our Content Management System, and load quality images and descriptions into the system, giving all the documents that you deliver a professional look and feel that stands out from the crowd. |
D is for DISCOUNTS
Q
Can I apply discounts within my Illusions environment and assign it to certain products, agents or packages?
A
Our Discount engine allows you to apply discounts within your product range giving you control of who sees the discount, varying levels of discounts for different client groups, and best of all it can handle every type of discount, (well almost!) from stay/pay, early birds, honeymoon, room upgrades, meal upgrades, discount on room but pay for breakfast, etc. But then you can even be as detailed as setting the criteria depending on room type, number of nights, whether the discount is percentage based or an amount and even application can be controlled be it per room, per passenger, per booking! Is there anything that Illusions can’t do? (That’s a rhetorical question by the way)
D is for DUBAI
Q
Where is Illusions Online based?
A
Illusions head office is in the centre of the world – literally! In Dubai we are less than a day away from all the major cities of the world, so if you are based in Melbourne – you are 14 hours away, New York – 14 hours, London - 7 hours, Bangkok - 7 hours, Cairo – 3.5 hours, Rome – 6 hours. Our clients are based all over the world and we are always less than a day away. Best of all we can speak to you online and even conduct complete product demonstrations online too. Service is the key!
E is for EXPENSIVE
Q
Is the Illusions Product expensive?
A
Realistically speaking the biggest single investment that any modern company will make aside from it’s ongoing staff costs, is new technology; however given the current climate and level of competition for the worlds travelling dollars these days, the question should be can I afford NOT to adopt a new system – our solution speaks for itself. We have a range of options available to all size companies, one is sure to suit your business.
Complete our online Demonstration Request form and allow us to show you what you’re missing. Then let us provide you with a quotation that will suit your enterprise. |
E is for EXCHANGE RATES
Q
As the currency markets are fluctuating so quickly at the moment, how can I stay on top and ensure that I don’t lose money on exchange rates?
A
Illusions allows you to stay in touch with today’s volatile exchange rates by allowing you to change the currency rates as and when necessary, and all changes will appear to EVERY price in your system in real time. Couple this with the fact that we are browser based and you can make that change “on the fly” from anywhere in the world provided you have an internet connection. Illusions saving you time - saving you money!
Always add a buffer to your exchange rates to ensure that you don’t lose on any sudden changes that you miss while sleeping! |
E is for EXPORT
Q
If I run a report in my Illusions back office, does the information retrieved only appear in the system or can I send it to managers and colleagues?
A
Our reporting engine if used to its full advantage can provide you with almost any combination of reports, be it financial reporting or room or bed nights, allocation utilization reports, you name it, and Illusions can report it. So now you have the information what are you going to do with it all – quite simply all reports can be exported in excel or PDF format for distribution to whoever you need to send it to or for printing.
F is for FAILURE
Q A
Sorry failure is not an option in the world of Illusions!
F is for FLIGHTS
Q Can I book flights in Illusions?
A Our Flight Booking Module allows you to book flights via an interface with Amadeus – our preferred partner GDS. Accompanied by our private fares database, you have a complete solution to provide your clients with the ultimate in service.
F is for FAISAL
Q Who is Faisal Memon?
A Faisal Memon is often referred to as the “Master Illusionist”. As the CEO of Illusions, the product is the brain-child of Faisal, and he is only too happy to invite you to the family. Faisal can be contacted via ceo@illusions-online.com.
F is for (integrated) FAX
Q Some of my hotels and suppliers still prefer to receive requests by fax rather than email. Can Illusions accommodate this?
A Whilst in the 21st century it appears that Fax is a thing of the past, surprisingly there are still many hotels and suppliers that prefer to receive a fax request or cancellation. Illusions allows you to select the means of communication at the supplier level, and we can integrate your Illusions system to send faxes directly to that selected supplier or hotel. Thankfully no-one seems to be using Telex these days!
G is for GROWTH
Q
Can the system grow with my business?
A
This is one of our strongest features in our view. We constantly state that the greatest features of the Illusions product are due to it being browser based, therefore it offers security, stability, accessibility and best of all it is scaleable – that is the system grows as your business grows, and after adopting Illusions as your solution, you business will grow.
Take a look at our current clients and speak to them about the growth of their business. |
G is for GDS
Q
Can I connect Illusions to my GDS and manage my flight bookings?
A
Well there would be something severely wrong with the system if we couldn’t do that. Our GGDS interface with Amadeus provides your company with a very strong point and click solution that provides instant confirmation and pricing within the Illusions environment, tying together the complete booking from flights to transfers to accommodation and tours. For those of you that are using Galileo or Sabre, we can even provide you with the means to “dump” flight details into the booking to be shown on documentation and in reporting. Seamless solutions for forward thinking companies.
Add the GDS interface to your Illusions purchase and make the most of the one-stop-shop environment. |
G is for GEO-STRUCTURE
Q
What is the purpose of the Illusions Geo-Structure master?
A
The Geo-Structure master, gives you complete control over how information is stored as well as retrieved, making information searches so much easier with the more detail that you provide. For example, if you set your Geo-structure up correctly, finding a hotel in say London is made easy if you are also able to identify an area within the city, such as Paddington, Heathrow, or Trafalgar. It’s up to you, maybe you want to identify Theatres or even metro stations so that hotels cans can be easily located. This is all controlled via the Geo-Structure.
G is for GEO-STRUCTURE
Q
What is the purpose of the Illusions Geo-Structure master?
A
The Geo-Structure master, gives you complete control over how information is stored as well as retrieved, making information searches so much easier with the more detail that you provide. For example, if you set your Geo-structure up correctly, finding a hotel in say London is made easy if you are also able to identify an area within the city, such as Paddington, Heathrow, or Trafalgar. It’s up to you, maybe you want to identify Theatres or even metro stations so that hotels cans can be easily located. This is all controlled via the Geo-Structure.
H is for HOTELS
Q
Can I load any number of hotels and any number of suppliers for those hotels into my system?
A
As we have already mentioned, the system is scaleable, therefore there is no limit to the number of Hotels you can lad into Illusions and best of all, it you have allocations directly with the hotel, and maybe a sub-allocation with a supplier, and possibly even access to the same hotel through even a 3rd supplier, then there is nothing stopping you from accessing that hotel form all 3 sources. You can even prioritise from where the system selects the hotel, allowing you complete control of how you sell the property.
Prioritise your hotels so that you can feature your favourites at the top of the selection list. Hotels will actually pay you for this privilege. |
H is for HOSTING
Q
I would like Illusions to host my system for me, can this be arranged?
A
We feel that our hosting options are very competitive in cost and therefore to our partners advantage. The minimum requirements that we require for you to host the system on your own servers would make the implementation that much more costly and the return on the investment that much further away, so ask us for a competitive quote on hosting your Illusions solution today.
H is for HISTORY
Q
Can I see a history of activities in my bookings?
A
We wouldn’t even be in this business if we had invented a time machine – we would be resting on a beach somewhere, never having to work again! However within the Illusions system there exists a kind of booking engine history time machine, where the user can go back in time to see what the booking looked like at any moment in time. A snapshot of the booking is created every time there is any change made. Similarly in the contracting engine a date, time and user stamp is placed on any changes made there.
I is for ILLUSIONS ONLINE
Q
Why Illusions?
A
Is there any other choice that is going to put the power of your business in your hands?
Contact us for an online demonstration now, then you’ll understand why indeed Illusions! |
J is for JOHN
Q
Who is John Flower?
A
John Flower is the Business Development Manager for Illusions Online, responsible for taking the message out to the trade, conducting demonstrations of our unique travel industry software system either face to face or online and attending the many trade fairs that Illusiuons participates in. Proficient in the application of online travel software, John can be reached on johnf (at) illusions-online.com for any enquiries regarding the products and services that Illusions provides and he may even just drop in to meet you on one of his many trips to your area.
You can arrange to meet any of our team at one of the many trade fairs that we visit. We attend all the major fairs and are willing to schedule meetings to demonstrate the site and discuss your business needs. |
K is for Kathmandu
Q
Where is Kathmandu?
A
Kathmandu is the capital of Nepal, and with Illusions, you can not only feature this great destination and make it more accessible to your clients, with our Content Management Module, you can even provide a range of photos’s, videos and even interactive maps to allow your agents and clients to see where they will be staying, before they even leave their home. Just another great feature that Illusions has developed to make your life that bit easier.
Ask our team about the best way to display all the information that your clients demand. |
L is for LOADING
Q
Is loading of data difficult in Illusions?
A
Once you have set up the system to accommodate your business model, then loading whilst at first possibly a little tedious, is made easy with lots of great functions to speed up the process. There are numerous “Copy” functions to minimise repetitive data inputting, speeding up the process and getting your goods for sale in real time.
Ask us for an online demonstration now to show you how easy it really is to load a contract, or even a hotel description. |
L is for LOGISTICS
Q
As a DMC, I have a fleet of vehicles and a team of staff that have to be in the right place at the right time. Can Illusions help with this?
A
The Illusions Logistics module is one of our most powerful and fun modules as you can see the system at work in a physical sense. The Logistics module is set up by you to contain all of your vehicles, be they coaches, minivans, cars or rickshaws, and likewise staff such as guides, drivers or your meet and assist team at the airport. Vehicles need to be serviced, so they can be made inactive, and reactivated when they return to the streets. Similarly your team needs vacations so again they can be activated and de-activated. The module even caters to whether your vehicles are hired from a 3rd party or if your staff is freelance or full time – every eventuation is catered for.
M is for MANAGE
Q
How can I manage my travel business online?
A
Managing of your online reservations system is now easier than ever with the Illusions range of products. Whether you are a small start up company that needs a web based booking system or a back office tool to help you grow, or you’re a large multi-national that needs to improve its operation entirely, then Illusions has the online travel software solution is for you. With a complete end to end automation of your business and the ability to take your products online, Illusions gives you the people, product and distribution management tools to ensure growth, improved market share and streamlined operation across all your business departments.
M is for MANAGEMENT
Q
Can I manage my staff, suppliers and clients and how they interact?
A
This is one of the greatest features of Illusions. Our Employee, Client and Supplier Wizards allow you to keep up to date records of all that use Illusions, and control how they interact with each other, ensuring that the appropriate people contact the right partners, this streamlining the overall process.
M is for MESSAGES
Q
We need messages to be generated to alert our agents and staff if hotels are making renovations or if there is a security warning. Can Illusions provide a field for this?
A
Illusions has the ability to make messages available at all levels of the booking process. Messages can be placed to appear only to your reservations staff – sort of an internal notice, or made available via your AWBE to appear to your agents, and best of all some messages can be made visible via the documents that you issue such as itineraries or vouchers. As with all other areas of Illusions – the power is in your hands as to how detailed you want to be.
N is for NATIONS and NATIONALITY
Q
Why do I need to manage Nations and Nationality?
A
Our sophisticated Geo-structure and contracting system allows you to control which countries you feature, how you feature them and to which nationalities you sell too. These days the hoteliers are devising more detailed and complex rules and tariffs, and Illusions caters to this via our General Masters, the part of the system that allows you to completely control all the attributes, functions and features that you need to get the most from your Illusions system.
Set up your system correctly the first time to ensure streamlined future operation. Ask us for ideas on how you can get the most from Illusions tailored solutions.
|
O is for ONLINE
Q
What do I have to do to get online?
A
Simple answer, contact us now to arrange an Online Demonstration so that we can show you just how powerful Illusions is, and how it can benefit your business by being available online 24 hours a day, 7 days a week, 365 days a year (or 366), so that you don’t miss out on that one sale. Being online is also an advantage when your product and contract staff travel – why wait for them to return home before they upload new special rates that they negotiate. They can update from the comfort of their hotel room as and when suits and the changes will appear online in real time.
P is for PRODUCT MANAGEMENT
Q
Does Illusions offer my business the complete Product Management system?
A
This is a resounding YES! Illusions offer the most sophisticated product management system available today with an easy to use and intuitive contracting engine, where you set the rules such as room occupancy and child age policies, mandatory and optional supplements, cancellations, discounts and restrictions and complex contracts are deciphered into functionality in the booking process that eliminates room for error. There is no end to the functionality with those tricky contracts and Illusions takes care of all of the intricacies whether your contracts are per unit, per person per unit, per person or per service, or even a combination of the above. Of course if the rates are per night, per package, dependent upon how many guests or travellers, if rates change due to the duration of the service or if you are given rates for different markets – Illusions has the solution. No messy text rules that are left open to interpretation and error, if there is a rule or restriction, we have the system to ensure that your agents and clients are able to book without error. Refer to our section on cancellations and supplements too – this all falls under the Product Management area, which goes to prove just how powerful the contracting engine is.
Got a tricky contract and not sure if we can accommodate it – give us a call and you’ll be surprised. |
P is for PACKAGES
Q
I want to use my FIT product to create packages for instant sales on my website. Does Illusions offer this function?
A
Once you have loaded all of your FIT products, you probably want to be creative and push out fantastic tactical package releases. The Illusions Package Module is an add-on feature that will allow you to create packages from your existing product, so that with minimal clicks you can book a basket of services that you want to promote to your agents. This is especially useful when you want to create great little city stay packages of only 3 nights – right through to fully fledged 28 day multi country tours. The sky is the limit with the Illusions Package Module.
P is for PRIORITY
Q
Can I display any hotel, tour, or service if I get a preferential deal?
A
By establishing the priority in the General Masters, you are in complete control of the products that you sell and how they are displayed to your team, your agents and ultimately the consumers.
Use the priority field as a selling point when contracting your hotels. “A” rated hotels will feature at the top of a search list – hotels will pay for that privilege. |
P is for PAYMENTS
Q
I need to control payments for certain products - will Illusions allow me to manage this?
A
As stated time and again, you are in complete control of ever facet of the system, and when it comes to being paid for your products as well as making payments to suppliers, again you are in control. The General Masters section of Illusions allows you to be in control of how you receive money, from payment gateways, to how you allocate payments in the AR / AP area, as well as scheduling payments against products that are bought and sold on option. You are in complete control!!
P is for PAYMENT GATEWAY
Q
Can I accept payments for bookings in my Illusions system?
A
So we’ve helped you load your product, look after your customers and even display everything on your website – it would be a shame if you couldn’t get paid for all your hard work! So Illusions can provide you with a Credit Card Interface (I guess we could call this the CCI), or payment gateway, so that you can accept instant credit card payments via your website.
Q is for QUESTIONS
Q
Is there such a thing as a stupid question?
A
Never! At Illusions, all questions are welcome, and when you have decided that Illusions is the system for your enterprise, then we actively encourage you to ask questions, and even to question the logic of how Illusions works. This is how we grow, this is how we improve, and this is how we develop the product, because it is this development that drives us, as it benefits not only our business, but your business too as well as our other partners. Your business is likely to benefit from questions asked by many of our other partners – so keep the questions coming.
Q is for QUOTATION
Q
Can we generate quotations in our Illusions system?
A
Preparing and generating quotations in Illusions is part and parcel of the operation of the system and is the first step in closing the sale. Whether in the back office, the Agents Web Booking Engine (AWBE), or on the B2C site, quotations can be stored, altered and of course converted into bookings with the click of a mouse.
Want your own Quotation?
Send a Demonstration Request via our website www.illusions-online.com now and let us prepare a quotation for your own version of our solution.
R is for REPORTING
Q
Can the system generate reports so that I can track the state of my business?
A
This is one of the greatest strengths of Illusions. You set the parameters, you tell us what you need to know, and your wish is our command. You can report on every aspect of the Illusions system, from room and bed nights, to occupancies and passenger numbers, not to mention a complete auditable trail for accounts and tax collection purposes. When it comes to negotiating for the year ahead, our reporting system puts the negotiating power in your hand.
Purchase the Supplier Access Module and allow your suppliers to see in real time what business you have given them, giving you greater buying power when it really matters. |
S is for SUPPLEMENTS
Q
The hotels and suppliers I use have a range of supplements for things from late arrivals to extra guests in rooms and even for festivals, can I manage this in Illusions?
A
Supplements are an integral part of doing business in travel today, and as frightful as supplements may appear, they are easily controlled via our General Masters and incorporated via our wizards into almost every aspect of the contracting area. If supplements are required because a client needs a transfer after midnight, or if a supplement is required due to a client staying for New Years Eve, all can be controlled in Illusions. Best of all, you can even control if a supplement is mandatory or not – again the power belongs to you.
S is for SERVICES
Q
How are services defined and are they different to hotel bookings?
A
Services are all the little bits and pieces that ultimately fill in the gaps in the hotel bookings such as transfers, sightseeing and excursions, meet and assist services and entrance fees for museums etc. These services are kept separate from the hotels database as they are require their own set of parameters and attributes such as operation days rather than nights as in hotels, and generally the charge type is very different to a hotel room. Illusions then gives you the ability to “bolt” these services to hotels to create packages, and you can even define if a service can be booked stand alone or if it must be booked with other products.
S is for SQL SERVER
Q
Will my data be safe and secure?
A
Illusions use SQL Server technology, which provides the ultimate in terms of security for your date, accessibility of your staff and accessibility of your agents, partners and clients. It also is the best way for your data to be stored and made readily accessible from wherever you are in the world. Our catch-cry is that Illusions offers Security, Accessibility and Scalability – all of this comes to us by the use of SQL Server Technology.
S is for SCALABILITY
Q
I only have a small team of about 20 staff, but know that my business will grow in time – how will Illusions be able to help me?
A
We pride ourselves on the simple fact that our system can grow with your business – in fact your business will probably grow because of our system, so we’d be looking pretty silly if we designed a system that didn’t grow with you. Once your system starts to grow, we simply add on extra user licenses for your new staff, and you take care of the rest. We have a sliding scale of costs for user numbers. Please ask us for details.
T is for TAX
Q
Our country has a complex tax system that requires that we pay taxes on certain aspects of our business, does Illusions accommodate these requirements?
A
Some of our clients are in countries such as South Africa, Australia, U.S.A. and the U.K., countries that have complicated tax systems such as VAT, GST, Sales Tax, etc, so with years of experience in these areas, we have found a solution to solve those tax woes, and we even cater to the various combinations that the tax minefield presents.
If your government introduces a tax system that complicates your business, seek a new election, if that fails contact Illusions for a solution. |
T is for TARIFFS
Q
Can I extract a printed tariff for agents that still insist on this?
A
Within Illusions is a Tariff Wizard that allows you to extract the contracts within your system that have been established for the various markets, and send them to the appropriate agents or clients in PDF format if so required, or printed and posted if they are still using Telex machines. The tariff engine is the culminations of all of your pricing and markup activity, all fields which are controlled by you at the client and contract levels.
T is for TIME
Q
Isn’t it time that you thought about implementing Illusions as part of your future business needs?
A
If the answer to this question is Yes!, then contact us for demonstration now.
U is for USERS
Q
Can I establish user groups to manage my business internally as well as externally?
A
In our User Group Wizard section, we allow you to establish any number of user groups from your own team to your suppliers and of course your agents and consumers. These user groups can be used to control mark up levels, commission rates, and even communication. This is yet another area of control that you are given to ensure that you get the most from the system.
V is for VICTORY
Q A
Victory – the sense of elation one feels when they have won! The very same feeling one gets once they have implemented Illusions and start to see their business grow.
W is for WIZARDS
Q
What is a Wizard ands how are they used in Illusions?
A
If only implementing a new system was as simple as Harry Potter waving his wand. Whilst Illusions is not quite that easy, the Wizards that we have established, certainly take the tedium out of long drawn out processes. The wizards are so named, as you only need to do them once, set them up and keep moving whether it is establishing a hotel, a supplier service, a contract or indeed a supplier profile. Wizards create Illusions and Illusions has the Wizards – it can’t get any better than that.
W is for WEB SERVICES
Q
Is my Illusions system suitable in a web service environment?
A
The very purpose of Illusions is to take your business to the internet and allow interoperable machine to machine access for all aspects of the system or for selected aspects of the system as determined by you.
W is for WORKFLOW
Q
Do I have control over the flow of business within my system?
A
The complete automated life cycle of the booking is defined by you at the outset and how the system works for your business is an aspect that you pre-determine in the beginning. Illusions assist you with a gap analysis to ensure that the path that you take at the beginning is the right one.
X is for X-Ray
Q
What has an X-Ray to do with Illusions?
A
If you don’t consider Illusions for your future business needs, you might like to consider having your head x-rayed to ensure that you are thinking straight. OK that was a little joke, but we really do have the solution for you, so don’t hesitate to ask us how.
Z is for Zulu
Q
Where are the Zulu from?
A
The Zulu is a proud race from nearby the Durban region of South Africa (Kwa-Zulu Natal to be precise), and this is an area that is featured by some of our existing clients, and is also an area that some of our existing clients have offices. So come on – what are you waiting for, join the Illusions family now and make a difference to your business.
. is for DOT NET
Q
What is .NET technology?
A
Dot Net framework provides Illusions with the ability to work in a windows environment with a complete library of code that is considered industry standard in terms of how Illusions interacts with other programs and within the acceptable environment that today’s business requires. The days of the green screen are gone – Illusions in the .NET framework provides you with a stable interactive, intuitive solution that is instantly recognizable and intuitive in terms of instructing users on the next step.
. is also the full stop for this field, but if you have any questions that need to be answered, we would like to hear them.
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