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The Devil is in the details! The market has spoken and we have responded with improvements and enhancements to the contracting engine, which both makes loading of complex contracts easier, and the details and rules much more in tune with supplier’s demands:
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Improves the distribution of your allocations allowing you sub-allocate your allotments, swap or share allocations with various clients or holidays, ensuring a greater usage and less wastage.
Discounts to your agents and clients is made that much more controllable, ensuring support is going where you want it.
Ideal if you want a little more flexibility for those agents and clients that are giving you the support. Ideal for last minute sales too. |
Even greater control and simpler functionality of the blackouts and restriction rules as imposed by the hoteliers, resulting in error eradication.
As taxation systems within the trade become more complex we have risen to the challenge, allowing for a multi tiered tax system – great for USA product.
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Rising to the expectations of an ever growing industry and improved technology - Illusions is staying ahead of the game with MS .NET 3.5, allowing for much greater scalability, speed of response and overall superior functionality, giving your business the competitive edge.
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With colour coding that is determined by the element status, and more information at the booking summary screen, an overview of the entire booking is available on one screen, meaning fewer clicks, less screen changes and more interactivity. View a bookings history, change its status, check the element pricing, see if it is sold from allocation or not, check the supplier reference and of course see if resources have been assigned – all in one area. Whether you need information on the entire booking or at the individual element level – it is all there.
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Automation behind the scenes with control at your fingertips is becoming more and more prevalent and we have heeded the calls for development with 4 great new auto functions such as:
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Giving you the power to once again set the rules for agents and clients, the system will automatically raise the invoice, email it in PDF format to the client, store the document and file history, and update accounts receivables accordingly.
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To make sure that your agents make their payments on time we have added the Auto Reminder Feature, which dictates to your clients when payment needs to be made.
With 2 reminders settings available, a message is sent to your agent to remind of impending payment, if this is missed or ignored; a 2nd message is sent AUTOMATICALLY!
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Ensure your requests are heard automatically. Set your requests to suppliers to be swept and sent on regular intervals, set according to your criteria. To be sure the supplier gets the message, a follow up or “chaser” message can also be set for sending, alleviating any possible missed booking requests. Greater security for you, your agents and your suppliers means happier travellers.
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Further automation of the system allows you to manage your products, that have an option or pre-defined cancellation period, has been introduced by Illusions Online with the Auto Cancel or Expiry function. Once set, this automatic function will check the system at pre-determined times and send the required message to the default recipient for action.
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This enables individual departments and branches of the same company to provide unique information on the relevant documentation that they produce, thus making it easier for the clients to identify exactly where that communication or document originated.
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Get the message across. If you have a message that you need to convey to your agent, your staff or to the traveller, then we have provided greater opportunity to ensure that the right message is getting to the right party with an improved message placement engine. Messages appear at 4 different areas: Discounts, Hotel Messages, Service Messages and Contract Description pages. Standardised messages are also possible so as to ensure less key strokes for areas with repetitive information.
Upgrading to the HTML within Illusions allows us to support Internet Explorer version 8.0 (IE8) and Vista more positively, thus enhancing the delivery of on-screen descriptions and documentation.
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As a wholesaler, DMC or tour operator, your agents are your greatest supporters and deserve or demand recognition as such. Continuity of brand is important for them to their clients, the end user. We now allow you to load your agents corporate identity on vouchers, confirmations and itineraries. They will thank you for it.
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With time saving always top of mind at Illusions, we have improved the payment receipts module by allowing for batch updates. Invariably your agents will pay you for a number of transactions with a single payment, be it direct deposit, cheques or otherwise. The batch payments module allows you to update multiple files or transactions from a single supplier from one screen, simply by checking a few boxes and updating immediately. Happy accountants means a healthy business. More time saving ideas from the Illusions Online team.
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Change management is a big part of any new integration and one area that can be difficult to change within any business is the accounting system. For years Illusions has been providing interfaces between a range of accounting systems, and the Illusions Online product is set up to satisfy the needs of any business with XML output of sales invoices, payment receipts and purchase invoices into nearly any 3rd party accounting system.
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As taxation systems become more complex, we have added a tax master that allows you to define individual taxes however complex, even when there are multiple combinations and dependencies.
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Box it up and send it out! Again the market has asked and we have listened! Our enhanced packaging engine gives you the ability to draw together all your great products and services into a bundle and sell it on as a package to your agents and clients. Value adding and up-selling is the only way forward and will reflect in your bottom line. Our package engine is ideal for simple accommodation breaks or full tour series. The power is in the package and the possibilities are endless.
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Good input is only matched by accurate and complete output, and our reporting module has been improved with reports available for all facets of your business; from client tariffs to agent and group sales results, from tour sales results to accommodation room statistics. With the posibility of 22 separate search parameters, you name it and we can provide the information on it. We provide the tools via the mother of all reports!
Having allocation provided by your hotel supplier is one thing, making sure that you are getting the best results is another. We have singled out our allocation utilisation report because this is one of the most valuable reports you have in V12, where you have the tools at your fingertips to make sure that you are getting the best results for your suppliers and for your own business, ensuring greater allocation for next season!
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Set yourself apart from the crowd with our greatly enhanced CMS, that allows you to store everything from description and images to interactive maps, flash files and best of all videos – all for use on the best presentation tool you have, your website!. Want to see more for yourself, then check out www.luxuryholidaysdirect.com, where every part of this site is powered by the Illusions CMS. |
Born to accentuate the new package engine, the enhancement allows users to create very professional and interactive documentation including images for specific packages. Easily changed and enhanced on the fly also means that you have control of your document output at your fingertips .
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Illusions has added loads of great new features to the AWBE (B2B booking engine). The new CSS enabled pages allow you to customise the pages to suit your corporate identity within the capabilities of this feature, allowing you to change the text, colours and more from one location. We have also applied AJAX auto complete function to search for Cities and Hotels, once again reducing key strokes for your clients. For the results page, we have a range of filters to sort the returns by Price, Property Standards, Zone and even Hotel Chains, thus narrowing down the search and saving even more valuable time.
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It is no mistake that our CRM is called Contact Relationship Management, because it is much more powerful than a contact tool for customers; it is a repository of contacts from clients to suppliers, from enquirers to casual visitors to your site that just want information. With complete profiling tools, email system and management tools at your fingertips, marketing campaigns and mail merges are made with ease from your back office.
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For those companies that run their own vehicles, guides and direct customer service staff, we have an updated Logistics module to make sure you have the right people and vehicles in the right place at the right time. Greatly improved with better report output and job-card information, the Logistics module gives your operations team the power they need, whilst your back office staff can view the assigned resources from within the booking.
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Save time and screen changes by viewing the assignment of resources from the booking summary page without having to leave the booking and visiting the separate logistics module. Assigned resources can be viewed at the element level or for the entire booking.
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Always striving to save time within the booking process, likewise within our Logistics (Operations) Module, we have enhanced the functionality, so that you can be sure that resources, vehicle or human have been assigned to the individual travellers. Our Resource assignment Report can be viewed by booking number as a final check to ensure that the arriving guests will be met, assisted and transported according to the booking. Perfect for back office staff, ideal for the operational team too. |
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This is just a sample of the changes that we have made on the operational side of V12, however there is much more than room allows here. Contact us for details or ask for a demonstration, so that we can show you all of the great enhancements that we have made.
Watch this space for even more developments.
Click here to request a demo |
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Contracting Engine
