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Buffalo Tours inks deal with illusions to overhaul its IT Platform
April 17, 2009

Leading DMC in Asia Buffalo Tours invests in illusions for complete automation of its business.

Buffalo Tours, one of the biggest Destination Management Companies in Asia has signed up with Illusions Online, for their travel technology solution. This achievement marks the first foray for Illusions in South-east Asia. Besides the importance of this strong partnership, both companies underscore the value of being a part of one of the world’s fastest growing tourism destinations, Vietnam.

“Vietnam's travel and tourism sector has experienced unprecedented growth in recent years. Buffalo Tours plays a key role in the travel Industry and we confirm our commitment of support to our client and the industry on the rise. This is a significant milestone for Illusions” said Faisal Memon, CEO of Illusions Online. “Illusions provide a unique platform for commercial synergy of all business processes. The Buffalo Tours’ management has a very strong belief in technology being a key enabler for the growth of the business moving forward and we are very pleased to support this vision”

Buffalo Tours will implement illusions to improve efficiencies and productivity, optimize business performance, increase visibility and better serve its customers in a highly competitive global environment. The implementation of Illusions will result in complete automation of Buffalo Tours’ contracting, reservations, operations, planning and management environment as well as powering its websites for agent and consumer bookings on a comprehensive range of both FIT products and packages and allowing users to tailor-make holidays online. The powerful web-services and XML capabilities of Illusions will allow Buffalo Tours to provide easy access for their tour operator customers to be able to connect their systems in real-time to their entire product range with prices and availability and the facility to make bookings directly into Illusions

As one of the most established travel companies in Vietnam and winner of both international and national Awards: Outstanding Customer Service - Luxurious Adventures, the Guide Award 2008, Best Tour Operator, Condé Nast Traveler World Savers Awards 2007, Named one of the 158 Best Adventure Travel Companies in the World by National Geographic Adventure (NGA) magazine, Best Adventure Tour Operator – 2006, 2005, 2004, 2003, 2002 and many others, Buffalo Tours decided to go with illusions because it is a comprehensive end-to-end solution with the ability to automate every aspect of its business.

Tran Trong Kien, Founder and CEO of Buffalo Tours commented: “At Buffalo we are focused on offering a truly specialist and tailored service and our business demands an underlying system that will facilitate the high-level of service that we provide. Illusions is at the cutting-edge of tour operator systems, and will provide us with a secure and reliable framework that can be used by employees at every level of the company and will ensure the continued growth of our business. Benefits will include increased operating speeds and reliability, enabling all the bookings and customer data to be centralised for improved reporting and business intelligence. Finally the ability to offer instant availability and confirmation of all our products through the Internet Booking Engines will allow us to increase our revenues and grow at a tremendous pace without putting pressure on our staff or increasing HR and related costs. Deploying a technology like illusions will give us the extra edge in a very competitive marketplace and keep us at the forefront of technology”

Faisal Memon added: “We thank Buffalo Tours for their confidence in our ability to serve them. We welcome the opportunity to support Buffalo Tours in its business and look forward to a continuing relationship which will be profitable to all concerned.”

About Buffalo Tours : Buffalo Tours is an internationally-renowned, award-winning travel company spanning Indochina. It is recognized as one of the top inbound tour operators and destination management companies in Vietnam. Last year it provided tours for over 16,000 satisfied clients. As well as its many individual direct clients, Buffalo Tours enjoy global and constantly growing partnerships with international tour operators and travel agents. Buffalo Tours is a leading inbound tour operator and provides destination management and inbound ground handling for over 200 companies worldwide.