14th November, 2009
Cloud computing – using internet-based applications, rather than investing in software that is hosted on your local PC - is the way forward for travel agents, according to Faisal Memon, CEO of Dubai-based Travel Technology provider Illusions Online.
“Cloud computing means applications, hardware and software traditionally used by travel agents can be avoided, so all the work is done over the internet and agents pay only for resources that they use,” said Memon.
“Cloud computing is not a new idea in the global sense, but it is not as widely recognised in some sectors of the developing travel industry regionally.”
It can be as simple as using web-based email or calendaring systems, but can also include more complex CRM and bookings software.
Memon said cloud computing was particularly useful for the travel industry, because of its security features and automatic online updates, which can cut down on the expense of upgrading systems.
“Travel technology, because it works on a pay-as-you-book basis, can work out cheaper for companies during the financial crisis; it will be perceived as the way forward and this is something that we are closely observing nowadays,” he said.
Source: Travel Trade Weekly ( Page 12 )
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